Terms of Service

Dentrius provides a software-as-a-service platform for CSRD/ESRS sustainability reporting, including document analysis, disclosure gap assessment, materiality mapping, and AI-assisted report drafting. The platform is intended for use by organisations subject to or preparing for mandatory EU sustainability reporting requirements.

The service is provided for business purposes only. You represent that you are acting on behalf of a company or organisation, not as a consumer.

AI outputs are drafts, not legal advice. All AI-generated content is indicative only. You are solely responsible for reviewing, verifying, and approving any content before submission to auditors, regulators, or public disclosure.

You must provide accurate and complete information when registering. Each workspace represents a single legal entity. You may invite additional users to your workspace subject to your subscription plan's seat limits.

You are responsible for all activity under your account. Credentials must not be shared. You must notify us immediately at [email protected] if you suspect unauthorised access.

We reserve the right to suspend accounts that violate these Terms, are used fraudulently, or where payment obligations are not met.

Paid plans are billed in advance, either monthly or annually, via Stripe. Prices are shown exclusive of VAT. VAT applies at the rate applicable to your billing address.

Annual subscriptions are non-refundable except where required by applicable law. Monthly subscriptions may be cancelled at any time; cancellation takes effect at the end of the current billing period.

We may change pricing with 30 days' written notice. If you do not accept a price change, you may cancel before it takes effect. Continued use after the effective date constitutes acceptance.

Invoices are issued electronically. Failed payments may result in suspension of access until payment is resolved.

You own your data. Documents you upload, analysis results, and report drafts remain your intellectual property. You grant Dentrius a limited, non-exclusive licence to process your data solely to provide the service.

We act as a data processor for personal data in your documents, under a Data Processing Agreement (DPA) incorporated into these Terms by reference. The DPA is governed by GDPR and reflects Standard Contractual Clauses where applicable.

We do not train AI models on your data. Document content sent to the Anthropic API for analysis is subject to Anthropic's API data handling policy (zero-retention by default for API customers).

Upon termination, you may export your data in JSON format for 30 days. After that period, data is deleted in accordance with our Privacy Policy.

You must not use the service to:

• ✕Produce fraudulent, misleading, or greenwashing sustainability disclosures
• ✕Upload content that infringes third-party intellectual property rights
• ✕Attempt to reverse-engineer, decompile, or extract the underlying AI models
• ✕Conduct automated scraping, load testing, or denial-of-service attacks
• ✕Share credentials or grant access to direct competitors for benchmarking purposes
• ✕Process personal data of EU residents beyond what is disclosed in your workspace's privacy notice

Dentrius retains all right, title, and interest in the platform, including the software, AI models, ESRS mapping database, and user interface. Nothing in these Terms transfers ownership of Dentrius IP to you.

Feedback, suggestions, or ideas you provide may be used by us without restriction or compensation.

Each party agrees to keep confidential the other party's non-public business information disclosed in connection with these Terms. This obligation does not apply to information that is publicly known, independently developed, or required to be disclosed by law.

We treat all content you upload as confidential. Access to your data is restricted to personnel who require it to provide the service, and is governed by our access control policies.

We target 99.5% monthly uptime for the core platform, excluding scheduled maintenance (notified 48 hours in advance) and events outside our reasonable control. Current status is available at status.dentrius.com.

Enterprise customers receive a formal SLA with credits for downtime. Mid-market customers receive best-effort support via email with a target first-response time of 1 business day.

To the maximum extent permitted by Dutch law:

Dentrius's total liability to you for any claims arising out of or related to these Terms or the service shall not exceed the greater of (a) the total fees paid by you in the 12 months preceding the claim, or (b) €500.

Neither party shall be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunity, even if advised of the possibility of such damages.

This limitation does not apply to liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded by law.

You agree to indemnify and hold harmless Dentrius and its officers, employees, and contractors from and against any claims, damages, or expenses (including reasonable legal fees) arising from (a) your use of the service in violation of these Terms, (b) your uploaded content, or (c) your breach of applicable law.

These Terms begin when you create an account and continue until terminated. Either party may terminate for convenience with 30 days' written notice. We may terminate immediately for material breach, including non-payment or violation of the acceptable use policy.

On termination, your access is revoked, and your data is retained for 30 days to allow export, then deleted per our Privacy Policy. Sections 4, 6, 7, 9, 10, and 13 survive termination.

We may update these Terms to reflect changes in the service, applicable law, or our business. We will provide 30 days' advance notice of material changes by email and in-app notification. Continued use after the effective date constitutes acceptance. If you do not agree, you may terminate your account before the changes take effect.

These Terms are governed by the laws of the Netherlands. Any disputes that cannot be resolved informally shall be submitted to the exclusive jurisdiction of the courts of Amsterdam, the Netherlands.

Before initiating legal proceedings, the parties agree to attempt good-faith resolution for at least 30 days following written notice of a dispute.

Entire agreement. These Terms (including the Privacy Policy and any order forms) constitute the entire agreement between the parties and supersede all prior agreements relating to the subject matter.

Severability. If any provision is found unenforceable, the remaining provisions continue in full force.

Waiver. Failure to enforce any provision does not constitute a waiver of future enforcement rights.

Assignment. You may not assign these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.

Questions: [email protected]